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#How do i install office 365 on a second compuer code#
#How do i install office 365 on a second compuer password#
#How do i install office 365 on a second compuer windows#

Unfortunately when the problem occurs they've asked us to ring straight away but of course you can never get them instantly (we've just been given someone's direct number now). We've got a support case opened with Microsoft on this one but it's been open for about 3 months. Closed the window without entering anything and Outlook returned to 'Connected to Exchange'.

#How do i install office 365 on a second compuer password#

Sometimes the problem just goes away after 10mins and sometimes (witnessed this last week myself) after the looping back through the password prompt a 3rd time we just closed the modern auth window without entering the password again and Outlook suddenly showed 'Connected to Exchange', it then updated with new email and then dropped back to 'Needs Password' and the modern auth window appeared again. Yeap, you describe it exactly and unfortunately we still don't have an answer. It's not caused by an out of sync MFA prompt as I have personally looked at a number of cases with the user as stepped through it. Out of 140 staff the problem seems to occur once every 2-3 weeks on average.

#How do i install office 365 on a second compuer code#

The modern auth prompt happily accepts the password and moves on to the MFA stage so the password has been accepted as correct, the MFA auth (ie SMS) is then generated and the user types in the code to the prompt, clicks OK, it thinks for a second or two and then prompts the user for the password again. The problem appears to randomly affect users (I've had it affect myself once too), and the only solution appears to one of (or a combination of) the options in the OP. In the instances that this occurs the effected user is not new to MFA but has been running it for at least months.

#How do i install office 365 on a second compuer windows#

We currently have a mixture of Win8.1 and Win10 desktops so adding the O365 account to Windows is not an option (on Win8.1).

We can't rebuild the Outlook profile when this occurs as our users have fairly large mailboxes so don't want to do this each time.

Even if temporary disabled it has to go through a higher approval process.

We can't turn off MFA for users as it is a policy requirement.

Thanks, trying not to sound like I'm being Debbie Downer, but. Has anyone else come across this, or found a permanent solution (short of turning MFA off) ?

There doesn't appear to be any pattern to the issue occurring or the problem being limited to any specific computer or user. In each case the fix has either been one of the above items or a combination of them.

Open installed browsers and ensure that each one is signed out from Office365.

Open Windows Credential Manager and delete all the Office ADAL related credentials.

I have had different experiences with a fix ranging from. and so we repeat the same process again, and again. Then a couple of seconds later the modern authentication screen appears again asking for your password. You approve the sign in on your phone then the authentication window on the computer closes. Please respond to continue" (I am using the Authentication App but the same problem occurs if you are using SMS). You enter the correct password then click 'Sign in', You are then displayed with 'We've sent a notification to your mobile device. Has anyone else experienced Outlook 2016 stuck in an authentication loop when you have multi-factor authentication (MFA) enabled on Office365? The sequence is that Outlook displays the modern authentication screen for you to enter your password.